Frequently Asked Questions
Everything you need to know about our premium Japanese green teas.
Where does Nio Teas source its products?
We source our teas directly from small-scale, pesticide-free farmers across Japan, specifically focusing on regions like Uji, Kagoshima, and Shizuoka.
How long does shipping take?
We offer worldwide shipping. Orders typically process within 1-2 business days, and delivery usually takes 3 to 7 business days depending on your location.
Are your teas organic?
While not all small farmers carry the official certification due to high costs, we prioritize farmers who use traditional, pesticide-free, and natural farming methods.
What is your return policy?
If you are not satisfied with your tea, we offer a 30-day money-back guarantee. Please contact our support team to initiate a return or exchange.
How should I store my green tea to keep it fresh?
To maintain freshness, store your tea in a cool, dark place away from moisture and strong odors. We recommend keeping it in its original resealable pouch or an airtight tin.
Do you offer wholesale opportunities?
Yes, we partner with cafes, restaurants, and retailers. Please reach out to us via our wholesale contact form for bulk pricing and catalogs.